Frequently Asked Questions

Amenity Access

  • What are the operating hours of the pool?

The pool is open all 7 days per week, 365 days per year from 5:00 AM - 11:00 PM. 

  • Where can I get an access device?

You can order an access device from Goodwin’s Amenity Access Department by emailing the required waiver to amenityaccess@goodwintx.com. Their phone # is 512-852-7980. Please always provide your address in emails. 

Amenity Access Waiver: Visit your community’s home page http://agnt.sites.townsq.io/0. Click the link titled Association Documents. Click the link titled Goodnight Ranch Townhomes HOA Information with helpful tips, resources, and a printable copy of the Waiver.

  • How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

  • How can I reserve the clubhouse for a party?

The clubhouse can be reserved by sending a request on TownSq tab and email any questions to gnramenitycenter@gmail.com. Payments for approved reservations may be mailed in or paid to your account. 

  • Is alcohol allowed at the pool or clubhouse?

Use of alcohol is strictly prohibited at the pool and clubhouse without formal and written approval from management and or the Board of Directors.

  • How many guests can I have at the pool?

Each household (not each resident) is permitted up to 4 guests at any time. 

  • Where is the pool located?

The pool is located at 5601 Baythorne Dr, Austin, TX. 

Architectural

  • What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the association’s architectural control process. Please get in touch with the community manager to discuss exterior modifications prior to beginning projects. 

Please Note - Exterior Projects for townhome owners will not be considered while in Development Period. 

Where do I find my community's architectural modification request form? 

Please Note - Exterior Projects for townhome owners will not be considered while in Development Period. For projects that are able to be considered for review, please complete the application included with the AVI Goodnight Ranch Townhomes HOA Information on the Main Page link titled Association Documents and send with any supporting documents or photos (survey/map with location of project, measurements, materials, colors, etc…) to agntmanager@goodwintx.com.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted the Architectural Control Committee will review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. It is owner's  responsibility to contact agntmanager@goodwintx.com  or info@goodwintx.com with the address and request for status update on your specified project.

  • What is the status of my application?

If you have not heard from the Community Manager or Architectural Control Committee within 30 days from the date of submission, please email your Community Manager at gnrmanager@goodwintx.com. Include your address in email correspondence so we can more quickly assist you. 

Board Meetings

  • How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

  • Where can I find copies of the most recent Meeting Minutes?

Meeting Minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

  • What does the Association maintain and what am I responsible for maintaining?

The Association manages common areas within the Townhome Regime as approved by the Board of Directors. (The Amenity Center lot is maintained by the Master Association and all other common areas are maintained by the OCMP District. Park Manager's email: parkmanagerocmpd@gmail.com) Homeowners are responsible for all interior maintenance of their unit and will need an HO-6 insurance policy. 

  • I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq and include a picture with the address or location and as much detail as possible where applicable. You may also email these issues to gnrmanager@goodwintx.com. 

  • What is the trash/waste pick-up schedule for my community?

Trash day is Monday.

  • How do I get electric/gas/water/trash service? 

The sales representatives should be able to supply a list of resources and utility contacts for this community.

  • How do I get a mailbox key?

Please contact your local United States Postal Center (Mockingbird Location) for instructions on obtaining your mailbox key. 

Compliance

  • I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received.  

  • I need to report an issue with a neighbor's home. 

Please submit a request via email to the property manager or compliance@goodwintx.com and be sure include a picture, the address it corresponds to, and as much detail as possible where applicable.

  • When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. 

  • Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s home page of the Sub Association for the townhome owners http://agnt.sites.townsq.io/0 and the Goodnight Residential Master Community's main page  http://agnr.sites.townsq.io/0. Please review the document titled AVI Goodnight Ranch Townhomes HOA Information with helpful tips for townhome owners to reference by clicking on Association Documents from the Sub Association's Main Page http://agnt.sites.townsq.io/0.

Contacts

  • Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application. 

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Keila Lynch, Community Manager: By phone at 512-372-2174.. Via email gnrmanager@goodwintx.com. 

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.  

  • How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a message via email to be relayed to the Board of Directors by the Property Manager.

Documents

  • Where can I find the governing documents of the association?
  • A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. Click the link titled Association Documents on the Main Page.

Financial

  • What is my balance?

Only after your account is setup and you have received a Welcome Letter with your Account # (3 to 5 weeks after closing), you can view your account balance by logging in to TownSq. Email info@goodwintx.com (include your address) if you are unsure of your login credentials. You may request help with login credentials, balance and payment information by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

  • How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Goodnight Ranch Townhomes HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code (AGNT) in the memo section of your check.

  • Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq (subject to processing fees). 

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee per payment.

  • What is my property code?

Your Property Code is (AGNT)

  • What is the Management ID?

6587

  • When is my assessment due?

Monthly, due on the 1st. Subject to late fees and delinquency processing fees. (2020 dues - $245/month)

  • Are there any fees associated with online payments?
  • When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.
  • Why does my account show a negative number?

A negative number means that you have a credit balance. 

  • I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. Include address in email.

  • Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible. Please always include your address so they can more quickly assist you.

  • How do I update my Western Alliance payment information? (Should only apply to members prior to 2020)

To update existing Western Alliance recurring payments, click here.

  • How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

*Alliance charges a processing fee of $1.95 for each one-time e-check payment.

  • What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include exterior maintenance of the units, utilities, road maintenance, landscaping, insurance, etc...

  • Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007. Coupon books are only sent at the end of the year for the next year. Owners who close mid-year will not receive a coupon book for current year.

Owner Information

  • How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. Include your address in all correspondence so representatives are able to more quickly assist you.

Resales

  • How do I find out applicable closing fees paid to Goodwin & Company and/or the Association for my home? 

Please email resales@goodwintx.com.

  • Where do I obtain a resale certificate?

Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.

  • I'm the Lender and would like to get a statement. Is there a charge for this?

Rules/Regulations

  • Where can I find the rules and restrictions that are subject to violations and fine/enforcement action?
  • A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s home page http://agnr.sites.townsq.io/0 for the Master and http://agnt.sites.townsq.io/0 for the Sub Association for townhome owners.There is a link titled Association Documents that provides all recorded governing documents and also includes a document titled Goodnight Ranch Townhome HOA Information with helpful tips.
  • What is the community's fine and enforcement policy?

The fine and enforcement policy for curable violations (ex. lawn maintenance, misplaced items left in view, receptacles left in view on non-trash days) is found within the Association Documents link on the Goodnight Residential Master Community Main Page http://agnr.sites.townsq.io/0. Uncurable violations (ex. breaking Amenity Center/RSVP/Common Area rules or common area damages) are subject to immediate fine and enforcement action.

TownSq

  • What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

Easily communicate with neighbors, community managers, and board members 

Manage your account and pay online

Get up-to-date community news and events

Participate in community polls

Access community forms and documents

And more… 

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

  • I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. 

  • How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

  • How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

  • I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.